Our company offers an unrestricted 45-day money-back warranty for all products except for dedicated servers and dedicated IPs. For more information, please check our section 14: Fees, Payment and Refund of the Jolt Terms of Service.
Server Hardware Breakdown
We have a technical team that responds to server hardware-related issues 24/7. In case of a glitch, we strive to restore the website and replace the hardware promptly. We update our Server Status Area on the Status Page on a regular basis to determine any problems like server downtime notices.
We use server monitoring software called Nagios to check the accessibility of our servers every two minutes. Our technical team is always ready to fix issues as they come.
Whilst we do not give free trials, we offer a refund within 45 days after your sign-up date if you are dissatisfied with our service.
Jolt backs up customer data on our web servers. However, we advise clients to maintain local backups so there are two locations for support.