In case you try to visit your website and cannot access it, your first impulse would be to report it as being down. However, before you create a ticket via the Jolt HelpDesk, testing the connectivity between your computer and the server your hosting account is on is highly recommended.
For Windows Users:
- Open Command Prompt and execute this command:
Remember to replace ‘domain.com’ with your own domain name.
- When the command has finished executing, copy-paste the results into the corresponding ticket. You can also create a screenshot.
- Open the Command Prompt again, but this time, execute this command:
For Mac and Linux Users:
- The first command will look like this:
ping -c 4 domain.com
- And the second command will look like this:
Another option is using a 3rd party service, such as http://www.isup.me/ or to try accessing your website via Google Translate to check if it’s accessible by the rest of the world.
If you wish to conduct a more advanced test, using an MTR tool is recommended. Doing so will assist in determining exactly where the packet loss appears.
- For Linux users – Open the Command Prompt and execute this command
mtr -r domain.com