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Front-end Website Checking

In case you try to visit your website and cannot access it, your first impulse would be to report it as being down. However, before you create a ticket via the Jolt HelpDesk, testing the connectivity between your computer and the server your hosting account is on is highly recommended.

For Windows Users:

  1. Open Command Prompt and execute this command:
ping domain.com

Remember to replace ‘domain.com’ with your own domain name.

  1. When the command has finished executing, copy-paste the results into the corresponding ticket. You can also create a screenshot.
  2. Open the Command Prompt again, but this time, execute this command:
tracert domain.com

For Mac and Linux Users:

  1. The first command will look like this:
ping -c 4 domain.com
  1. And the second command will look like this:
traceroute domain.com

Another option is using a 3rd party service, such as http://www.isup.me/ or to try accessing your website via Google Translate to check if it’s accessible by the rest of the world.

MTR Tool

If you wish to conduct a more advanced test, using an MTR tool is recommended. Doing so will assist in determining exactly where the packet loss appears.

  • For Linux users – Open the Command Prompt and execute this command
  • mtr -r domain.com
  • Windows doesn’t have a built-in MTR Tool, but it is easy to install. Just go to http://winmtr.net/download-winmtr/. After installing, open the MTR App and type in your domain name in the “Host” field and hit “Start”.

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