About Us

Where is Jolt.co.uk based?

Jolt.co.uk operates from Hull in The United Kingdom with offices in Kharkiv (Ukraine). Our servers are located in the East Midlands and London, UK.

Our highly experienced and fully-capable Customer Support Department, which is one of the best in the industry, aims to provide you with high quality support. We make it our mission to improve our services and to come to work, prepared to make life easier for you every day.

What kind of support do you offer?

We provide 24/7 online technical support to all our clients in all departments except for Billing services.

Our Live Support team focuses on sales and pre-sales as well as technical concerns and known as Level 1 Support.

Our Help Desk responds to more complicated queries or issues. A Customer Service and Technical Support team mans this desk 24/7.

Working hours of the Billing Department are from 8:00 – 16:00 (BST).

We address all billing questions but take into account the specific timeframe in waiting for our reply. You can use Help Desk only for billing concerns.

Useful links include Help Desk, Status Page, and Client and Billing Area. The Status Page refers to our method of informing clients regarding vital, current, and forthcoming events. If possible, subscribe and obtain email updates for possible server difficulties.